Video SMS

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Video SMS delivers automated text alerts to your clients the moment an alarm triggers — giving them a direct way to respond without requiring a live operator call for every event.

Automated SMS Alerts That Let Clients Respond Without a Phone Call

Video SMS is a patented tool that automatically sends text message notifications to your clients when specific alarm events trigger. Instead of routing every event through a live operator call — which clients may miss, ignore, or find disruptive — the system delivers an SMS directly to the contact on file.

Clients can respond by text to confirm or cancel a dispatch, dramatically reducing unnecessary first-responder calls while keeping clients informed and in control. For dealers, it means fewer escalations, more satisfied clients, and a more efficient alarm response workflow across your entire account base.

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Everything Dealers and Clients Need

Automated, patented, and built to reduce unnecessary operator calls while improving your clients' alarm response experience.

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Instant Alarm-Triggered Texts

SMS alerts fire automatically the moment a qualifying alarm event triggers — no manual operator step required before your client is notified.

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Configurable Alarm Types

Set which alarm events trigger an SMS notification — giving dealers and clients control over which events route through text vs. live operator response.

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Two-Way Text Response

Clients reply directly to the SMS to confirm, cancel, or request dispatch — giving them a faster, less disruptive way to respond to their own alarms.

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Full Event Logging

Every SMS sent, delivered, and responded to is logged — giving dealers a complete record of client notification activity for any account.

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Reduced False Dispatches

When clients can confirm false alarms by text, unnecessary first-responder dispatches go down — saving your clients money and improving your dispatch accuracy rate.

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Seamless Operator Handoff

If a client doesn't respond within the configured window, the event automatically escalates to a live operator — no alarm ever falls through the cracks.

How It Works — Four Steps

Faster client response, fewer unnecessary calls, and automatic escalation when needed.

Alarm Triggers

A qualifying alarm event is received by the Clear Watch monitoring center.

SMS Sent Instantly

An automated text with event details is delivered to the client's contact number on file.

Client Responds by Text

The client confirms, cancels, or requests dispatch — all via a simple text reply.

Auto-Escalation if No Reply

No response within the window? The event escalates automatically to a live operator.

Give Your Clients a Better Way to Respond

GET STARTED

Contact us to add Video SMS to your dealer account and start reducing unnecessary operator calls across your client base.