Field Tech Event Agent
The Field Tech Event Agent is a mobile app built for installers and field technicians — putting account data, live signal history, test mode controls, and camera access all in one place, right on site.
Every Tool a Technician Needs — Right in Their Pocket
When technicians are on site, every minute matters. The Field Tech Event Agent gives installers and field techs a single mobile experience to troubleshoot, test, and verify systems without calling back to the office or waiting on someone to pull up account information.
With secure role-based access on iOS and Android, technicians can search accounts by number or partial name, view zones, contacts, system configuration, and full event history — and watch live signal history as events occur to verify panels are communicating correctly. When camera access is available, live video feeds display alongside alarm data for added verification right from the app.
Key Features
Everything a technician needs to install, test, and verify — without leaving the app.
Intelligent Account Search
Find accounts or service tickets fast using role-based search — search by account number or partial name, even on large and complex installations with hundreds of zones.
Live Signal History
Watch events as they occur in real time — making it easy to test panels, verify communication paths, and confirm systems are signaling correctly before leaving the site.
Full Account Details On Site
View zones, contacts, system configuration, and notes in a clear mobile-friendly layout — everything needed to verify and troubleshoot without calling the office.
Live Camera Access
When available, view live camera feeds alongside alarm data — adding visual verification to the install process without switching apps or devices.
Test Mode From the Field
Place accounts or individual zones into test mode directly from the app — preventing false dispatches during service calls and keeping both technicians and customers safe.
Secure Role-Based Access
Each technician sees only what their role permits — keeping sensitive account data protected while giving field teams exactly what they need to do their job.
See It In Action
A purpose-built mobile experience that gives technicians what they need, organized the way they work.
Account Notes
Account Search
Live Signal History
Live Camera View
Put The Right Tools in Your Technicians’ Hands
GET STARTED
Contact us to get Field Tech Event Agent set up for your dealer account and field team.