Remote Concierge
A Professional at Every Door. At Every Hour. At a Fraction of the Cost.
Clear Watch Remote Concierge puts a live, trained attendant on your entrances, lobbies, and gates 24/7 — backed by the only concierge service built on a complete video security platform.
The Problem
An on-site concierge or gate attendant is one of the most expensive line items in property operations — and one of the least utilized. Industry data shows on-site attendants sit idle the majority of their shift, yet the moment they step away, take a call, or go off duty, your entrance is unattended. Overnight coverage doubles the cost. Sick days and turnover make it worse.
Meanwhile, residents, tenants, visitors, and drivers still expect the same thing they’ve always expected: a professional who answers immediately, knows the property, and solves their problem.
Why Remote Concierge From Clear Watch is Different
Most virtual concierge services are exactly one thing: a person on a screen. Clear Watch Remote Concierge is a service layer on top of a complete video security platform — and that changes what a concierge can actually do for you.
Your concierge is also your security response.
When a competitor’s virtual doorman sees something wrong, they make a phone call. When a Clear Watch operator sees something wrong, they are the monitoring center — the same platform that runs AI threat detection, voice-down deterrence, and direct digital dispatch to more than 700 emergency dispatch centers (PSAPs). Hospitality and security aren’t two vendors. They’re one screen, one operator, one response.
Your concierge sees more than a doorbell camera.
Clear Watch AI — with more than three times the object-type recognition of any other provider — watches every entrance continuously. Your concierge isn’t waiting for a buzzer; they’re proactively alerted when a visitor arrives, when a vehicle pulls up to the gate, when a delivery is left, or when someone is loitering where they shouldn’t be.
Your concierge controls the property, not just the conversation.
Two-way audio and one-way video, remote door and gate release, visitor and vendor verification against your protocols, package and courier management, license plate recognition at vehicle entrances, and a time-stamped log of every interaction — all on one integrated platform.
Always on. Never idle. Never a no-show.
You pay for service, not shift coverage. Clear Watch Central is staffed 24/7/365, so the 3 a.m. visitor gets the same professional response as the 3 p.m. one — without paying someone to sit at a desk between them.
Where Remote Concierge Fits
Doorman-Level Service. Without the Doorman-Level Payroll.
Deliver a premium resident experience at every property — without the overhead of a full-time front desk.
- Live virtual concierge available around the clock
- Visitor and guest access management
- Package and delivery coordination
- Resident assistance and communication
- Scales across single or multi-property portfolios
After-Hours Access. Vendor Management. Employee Assistance.
Keep your office running smoothly outside of business hours — without leaving entry unmanaged.
- After-hours entry management for staff and approved visitors
- Vendor and contractor access verification
- Employee assistance via live two-way communication
- Incident response coordination
- Lobby and entry point monitoring
Vehicle Verification. Guest Lists. Gate Release — All Handled Remotely.
Manage gate access with live human oversight — no unmanned kiosks, no guesswork.
- License plate recognition with gate release confirmation
- Guest list management and visitor verification
- Live intercom and video-based entry approval
- Unauthorized vehicle alerts and denial logging
- After-hours and weekend coverage
Driver Check-In. Trailer Verification. Dock Direction — Without Staffing the Gate.
Keep freight moving and facilities secure at unmanned entry points — 24 hours a day.
- Driver check-in and identity verification at entry
- Trailer and load verification via live video
- Dock assignment and direction through two-way audio
- Gate release with confirmed vehicle identification
- After-hours and weekend inbound freight management
Controlled Entry With a Human Face — Day and Night.
Provide the attentive, human-centered access control that healthcare environments and campuses demand.
- Controlled entry with live verification and communication
- After-hours staff assistance and safety escorts by video
- Visitor check-in and access management
- Sensitive area entry control and logging
- Emergency coordination and escalation support
How It Works
Protocols
We document your property’s rules — who gets in, who doesn’t, how visitors are verified, how packages are handled.
Connect
Intercoms, cameras, doors, and gates tie into the Clear Watch platform. Existing hardware can often be integrated.
Serve
Visitors reach a live, trained attendant instantly. Residents get a dedicated support line. Every interaction is logged and time-stamped.
Protect
The same operators enforce security — because they’re also the ones running your video monitoring.
Protocols
We document your property’s rules — who gets in, who doesn’t, how visitors are verified, how packages are handled.
Connect
Intercoms, cameras, doors, and gates tie into the Clear Watch platform. Existing hardware can often be integrated.
Feature Highlights
Serve
Visitors reach a live, trained attendant instantly. Residents get a dedicated support line. Every interaction is logged and time-stamped.
Protect
The same operators enforce security — because they’re also the ones running your video monitoring.
Live trained attendants, 24/7/365 — never idle, never absent
Two-way audio and one-way video service at every connected entrance
Remote door, gate, and elevator release
Visitor, vendor, and courier management against your written protocols
Proactive AI arrival detection — your concierge greets, not just answers
LPR-verified vehicle entry
Full time-stamped activity reporting for management transparency
Seamless escalation to security response and digital 911 dispatch — same operator, same second
FAQs
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A doorbell waits to be pressed. Clear Watch Remote Concierge is proactive: AI detects arrivals and alerts a live attendant who greets visitors, verifies them against your protocols, releases access, and logs the interaction — and can escalate to a full security response instantly.
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Response is immediate — no waiting while a desk attendant finishes another task — and service is identical at any hour. Most properties report the consistency is an upgrade, not a compromise.
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A single 24/7 on-site attendant post typically requires 4+ full-time salaries. Remote Concierge delivers round-the-clock coverage for a fraction of that cost.
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In most cases, yes — Clear Watch integrates with common intercom, door, and gate hardware, and our team can confirm compatibility.
Give Every Entrance a Professional — Tonight
GET STARTED
Schedule a demo and watch a live Clear Watch attendant handle a visitor, a delivery, and a security event on the same screen.